Mike Reed is the director of instructional design and administration within global risk solutions learning services at Liberty Mutual Insurance Group, a business unit with 8.5 billion in sales and 8,500 employees. Learning services supports technical training including claims, underwriting and distribution. Reed’s group supports program design and development, content management, internal information systems and training delivery support on the corporate systems.

Reed has 15 years of experience in information technology where he spent 10 years as a software engineer and five years as a technology manager. He also has 15 years of experience in course and program development for adult learners. His recent area of focus has been establishing and using technical platforms to measure the business and talent impacts of training programs developed and delivered by learning services.